Privacy Policy

1. Introduction

Cortexia ("we", "our", "us") operates an online educational school at cortexiat.cyou. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By visiting our website or enquiring about our programmes, you acknowledge the practices described here.

2. Information We Collect

We may collect the following categories of personal data:

• Contact details — your name, email address, and phone number when you submit an enquiry form.
• Usage data — pages visited, browser type, device type, and approximate location derived from IP address, collected automatically via analytics tools.
• Cookie data — small text files stored in your browser to improve your experience and help us understand how our site is used.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your programme enquiries and providing customer support.
• Sending relevant educational information about our courses and updates, where you have expressed interest.
• Improving our website, content, and the overall learning experience.
• Conducting aggregate analytics to understand how learners interact with our platform.
• Complying with legal obligations applicable in Thailand and internationally.

4. Legal Basis for Processing

We process your personal data on the following legal bases: your consent (for marketing communications), contractual necessity (to deliver educational services you request), and our legitimate interests (to operate and improve our website). Where we rely on consent, you may withdraw it at any time by contacting us.

5. Sharing of Information

We do not sell your personal data. We may share it with:

• Service providers — third-party tools that help us operate our website, such as analytics platforms and email delivery services. These providers act under data processing agreements.
• Legal authorities — if required to do so by law, court order, or to protect our rights and the safety of others.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Enquiry data is generally held for up to 24 months, after which it is securely deleted or anonymised. Analytics data is typically retained in aggregate form.

7. Cookies

Our website uses cookies to improve your browsing experience and gather aggregate usage statistics. You can manage cookie preferences through your browser settings or via our cookie consent banner. For full details on the cookies we use, please read our Cookie Policy.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — ask us to correct inaccurate information.
• Right to erasure — request deletion of your personal data where no legal obligation requires us to keep it.
• Right to object — object to processing carried out on the basis of legitimate interests.
• Right to withdraw consent — where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 10.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. While we take reasonable care, no online system can be entirely free from risk, and we encourage you to keep your login credentials private if applicable.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, you can reach us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.